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FAQs

  • How can I place an order?

You can place an order with us:

The minimum order is one case.

  • What are the payment methods?

We accept, American Express, Visa, Mastercard, Paypal and Wire transfers.

  • How soon will the order be shipped?

Orders are shipped within one business day after it is received, if the items you ordered are in stock.

  • How can I check the status of my order?

To check on the status of your order, please call us at 201-678-1688 or email us at sales@USstarbay.com.

  • How are payment terms determined for my account?

Terms are to be determined by our factor. Please contact us for further details.

  • How can I find out prices of your products?

Prices for our products are listed online on our website. You can also call us or email us on pricing inquiries. You can also request for a catalogue by contacting us at 201-678-1688 or email at  sales@USstarbay.com.

  • What should I do if the merchandise received was damaged?

You will need to report to us within 10 days after receipt of merchandise. We are only responsible for original manufacture damage and damage during shipping. If reported to us within the allotted 10 day period merchandise may be returned for credit or exchanged at our discretion. Merchandise must be fully intact, in its original packaging and box.