FAQs
- How can I place an order?
You can place an order with us:
-
by phone at (201)678-1688;
- What is the minimum order?
by fax at (201)678-0888;
via email to sales@starbaygroup.com or;
online at www.starbaygroup.com
One case.
- What are the payment methods?
We accept, American Express, Visa and Mastercard. Also wire transfers. Please call us at the above phone # for detailed banking info.
- How soon will the order be shipped?
The order will be shipped within one business day after it is received, if the items you ordered are in stock.
- How can I check the status of my order?
You can call the above phone # to find out or you can email us at sales@starbaygroup.com.
- How is the payment term determined for my account?
The term is determined on the credibility of your business.
- How can I find out prices of your products?
All the prices of our products are list online at the above website. Or you can call us at the above phone number for pricing or fax and email us your request.
- What should I do if the merchandise received was damaged?
You need to report to us within 10 days after receipt of merchandise. We are only responsible for original manufacture damage and damage during shipping.